After Sale Service
WELLKU POWER PTY LTD
- Wellku Power guarantee all products and parts are reliable and of premium quality from the original manufacturer
- All industrial diesel gensets come with 12 months or 1000 hour run time warranty, whichever expires first
- Wellku Power warrant faulty parts and defective factory workmanship.
- Our warranty does not cover accidental damage, incorrect/overdue maintenance or misuse. We do not warrant batteries if supplied with gensets.
- The purchaser is responsible for all shipping costs in relation to returns and repaired items
- Wellku Power can train operators to master the operation and maintenance of gensets.
- We provide centralized, primary and secondary training courses for operators on site and in our workshop.
- We will also carry out upgrade training courses termly.
Spare Parts Service
- Wellku Power supply genuine & OEM spare parts
- Provide servicing depending on the post-sale network of Wellku Power
- Provide servicing guarantee through component manufacturers via global agents
- Our friendly staff will consult customer requirements
- Provide technical advice and recommendations for individual power solutions
- Assess building plans/blueprints for building projects
After-sales Service Guarantee
- Genset installation and debugging
- Fault remedy and problem solving
- Genset management, maintenance & training
- Our staff can be on duty according to customer requirements for special conditions
- Environmental protection advice
- Residual heat utilization advice
- Fire protection inspection and testing
- Prompt supply of available spare parts and workshop repairs
- Set up user record tracking service and termly checks