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HomeAfter Sale Service

After Sale Service


Quality Guarantee

  • Wellku Power guarantee all products and parts are reliable and of premium quality from the original manufacturer
  • All industrial diesel gensets come with 12 months or 1000 hour run time warranty, whichever expires first
  • Wellku Power warrant faulty parts and defective factory workmanship.
  • Our warranty does not cover accidental damage, incorrect/overdue maintenance or misuse. We do not warrant batteries if supplied with gensets.
  • The purchaser is responsible for all shipping costs in relation to returns and repaired items


  • Wellku Power can train operators to master the operation and maintenance of gensets.
  • We provide centralized, primary and secondary training courses for operators on site and in our workshop.
  • We will also carry out upgrade training courses termly.

Spare Parts Service

  • Wellku Power supply genuine & OEM spare parts
  • Provide servicing depending on the post-sale network of Wellku Power
  • Provide servicing guarantee through component manufacturers via global agents

Pre-sales Service

  • Our friendly staff will consult customer requirements
  • Provide technical advice and recommendations for individual power solutions
  • Assess building plans/blueprints for building projects

After-sales Service Guarantee

  • Genset installation and debugging
  • Fault remedy and problem solving
  • Genset management, maintenance & training
  • Our staff can be on duty according to customer requirements for special conditions
  • Environmental protection advice
  • Residual heat utilization advice
  • Fire protection inspection and testing
  • Prompt supply of available spare parts and workshop repairs
  • Set up user record tracking service and termly checks